Fornnax Technology is pleased to announce the appointment of Mr. Sushil Upadhyay as Head of the Service Department, effective immediately. With over 26 years of experience at leading multinational corporations, he has successfully led large cross-functional teams of more than 300 professionals.

In this newly expanded leadership role, Mr. Upadhyay will lead strategic service transformation initiatives to enhance customer uptime, lifecycle value, and long-term performance outcomes across Fornnax’s global installed base of industrial recycling equipment.

Strategic Vision for Service as a Growth Driver

On joining Fornnax, Mr. Upadhyay shared his perspective:

“Fornnax’s strong positioning in high-capacity shredding solutions and its commitment to sustainable recycling deeply resonated with me. The company’s engineering strength and rapid growth trajectory present a powerful opportunity to build a world-class service organization. In an industry where machine reliability directly impacts customer profitability, service becomes a direct driver of customer success. I am excited to elevate Service from a support function to a strategic growth enabler which is specifically focused on uptime, lifecycle value, and long-term partnerships.”

With extensive experience in field service coordination, preventive maintenance planning, and customer support, Mr. Upadhyay brings a mindset that balances rapid issue resolution with proactive reliability improvements.

“Service is not just about fixing machines, it is about building trust through reliability, responsiveness, and technical competence,” he added.

Focused Priorities for the Next 12 Months

Mr. Upadhay outlined the team’s key priorities in the coming year:

  • Reducing unplanned downtime with preventive and predictive maintenance frameworks.
  • Establishing measurable service KPIs such as response time, Mean Time to Repair (MTTR) and uptime rates.
  • Strengthening spare parts planning through regional stocking and faster dispatch systems.
  • Upskilling the service workforce with structured technical and safety training.
  • Deploying digital service tools to improve transparency and tracking.

These initiatives align with Fornnax’s broader strategy to enhance customer operational confidence and performance assurance.

Adapting to Industry Trends and Customer Expectations

Commenting on the evolving landscape, Mr. Upadhyay noted:

“Digitalization and IoT-enabled monitoring will redefine proactive service delivery. Customers increasingly expect guaranteed uptime and performance-based commitments. At the same time, supply chain volatility and increasing automation require stronger technical expertise and structured service systems. The future of service will be data-driven, predictive, and performance-oriented.”

To meet these expectations, the service organization will implement structured service level agreements (SLAs), predictive analytics, and a customer portal that offers real-time transparency into service performance and ticket status.

About Mr. Upadhyay and Fornnax Team Collaboration

Looking ahead, Mr. Upadhyay said:

“I look forward to collaborating closely with engineering and operations to design machines that are service-friendly and lifecycle-focused. Building a high-performance service culture and developing strong field leadership will be central to creating an industry-benchmark service organization at Fornnax.”

Strengthening a Culture of Excellence

On Mr. Upadhyay’s appointment, Mr. Jignesh Kundaria, Director & CEO of Fornnax, said:

“Our people are the true engine behind our innovation and execution. As we scale globally and expand our footprint across diverse recycling applications, cultivating a culture of excellence remains central to our strategy. In 2026, we are intensifying our focus on talent development, leadership growth, and building a high-ownership, high-accountability environment that drives continuous improvement across engineering, manufacturing, and service. This will set new benchmarks in the industry, and I believe Mr. Upadhyay will play a crucial role in this journey,” he affirmed.

With this key leadership move, Fornnax advances its vision of operational excellence and customer assurance, reinforcing its position as a global force in industrial recycling solutions.

Original press release by Fornnax.